How do I configure when SMS/email are sent?
Controlling when Hubhus sends SMS and email notifications is essential for keeping communication timely and relevant.
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Controlling when Hubhus sends SMS and email notifications is essential for keeping communication timely and relevant. Hubhus supports several ways to trigger notifications — from simple time-based reminders to advanced rules based on field changes, statuses, or automation flows.
This article explains where notifications come from, how they are triggered, and how to adjust timing or disable them.
1. Notification triggers (where messages come from)
Table of Contents
- 1. Notification triggers (where messages come from)
- a) Automations (most common)
- b) Action listeners
- c) Action buttons
- d) Status changes
- e) SELECT-field changes
- f) Manual sending
- 2. Timing and delays
- 3. Reminder notifications
- 4. Disabling or preventing notifications
- 5. Additional ways SMS/Emails can be triggered
- 6. Summary
Messages can be triggered from several places in Hubhus:
a) Automations (most common)
Automations allow you to send messages when:
A lead is created
A lead's status changes
A field value changes
A specific condition becomes true
A follow-up date and time
A calendar event is created or updated
Examples:
“Send email when status becomes Confirmed”
“Send SMS 2 hours before an event”
“Send follow-up email 3 days after creation”
b) Action listeners
Trigger messages automatically when a specific field changes.
Useful for:
Dropdown choices
Checkbox fields
Phone/email updates
Custom fields
Example:
“When field Booking type becomes ‘Online meeting’, send confirmation SMS.”
c) Action buttons
Buttons that users click manually to trigger:
“Send reminder”
“Send follow-up”
“Send approval request”
Useful for workflows requiring human confirmation.
d) Status changes
Statuses often act as workflow stages:
If status becomes Accepted → send contract
If status becomes Declined → send thank-you email
Status changes can trigger:
Automations
Action listeners
Action buttons
(depending on how the campaign is configured)
e) SELECT-field changes
Dropdowns can trigger:
Automated SMS
Email templates
Status updates
Many Hubhus setups use SELECT fields to drive workflow events.
f) Manual sending
Users can manually send templates:
From the lead profile
From calendar events
From “Quick-send buttons” (if enabled in the template)
2. Timing and delays
You control WHEN a message is sent using automations:
“Send immediately”
“Wait X minutes/hours/days”
“Wait until 08:00 next morning”
“Wait until X days before event”
“Only send during business hours”
“Only send Monday–Friday”
This gives very fine-grained control.
3. Reminder notifications
Hubhus reminders are created using automation delays, for example:
“Wait 24 hours before event → Send reminder SMS”
“Wait until 1 day after status = Delivered → Send survey”
There is no built-in reminder system; reminders are just timed automations.
4. Disabling or preventing notifications
Notifications can be suppressed in several ways:
Turn off or delete the automation
Disable an action listener
Remove the action button
Make the template “not allowed to be sent unless requirements are met”
Use unsubscribe rules
Add conditions that block the trigger
Restrict user permission to send messages manually
Messages are only sent when a trigger explicitly fires.
5. Additional ways SMS/Emails can be triggered
To address your request explicitly:
Hubhus messages can also be triggered using:
Action buttons
SELECT fields
Status changes
Action listeners
Automations
This covers all operational paths for messages in Hubhus.
6. Summary
Hubhus notification timing is fully driven by workflow logic — not by a standalone “notification system.”
To control when SMS/email messages are sent:
Use automations for timing, delays, and logic
Use action listeners for instant field-based triggers
Use status changes and SELECT fields for workflow-driven messages
Use action buttons for user-triggered messages
Use template restrictions to block unwanted sending
If you want, I can create a diagram, decision guide, or example automations to complement this article.
? Common searches
email setup • send email • email template • automated email
? Also known as
message • notification • mail
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